Frequently questions

Absolutely, you can request an invoice for your reservation to be sent to your email or local address. To do this, please fill in the NOTES field during the booking process, including the invoice holder’s name, address, phone number, and VAT number or tax code.

FerryBooking24 accepts various popular payment methods to facilitate quick, secure transactions for our customers. You can pay online using:

• Major credit cards circuits (Visa, Maestro, Mastercard and American Express)
• MyBank and Sofort instant transfer (Pay Now)
• Paypal
• Postepay
• Satispay
• Digital payment services (ATM Pay, Apple Pay, Google Pay)
• Scalapay to pay your ticket in 3 comfortable installments

Additionally, payments can also be made via bank transfer or postal order; in this case, the ticket will be issued once payment is received.

No, you can purchase a ticket that provides access only to the common areas (deck passage). This is the most economical option for short trips. However, for medium to long-distance journeys, it is advisable to book a seat or cabin through our booking system.

To book, you'll need to provide the passenger's details (full name, date, and place of birth) along with a valid identity document. For boarding, you must have both a valid ID and your ticket, which may be requested by the onboard staff at any point during your journey.

To book two cabins, you'll need to make two separate reservations, as only one cabin can be booked per transaction. For more assistance, please reach out to our call center at +39 0565 960130.

When making a reservation, you can only enter our discount codes issued by our affiliated companies in our online comparator. If you have a promo code from a shipping company, please contact our Call Centre +39 0565 960130 to proceed with your reservation.

Yes, while booking your ferry ticket, you can see the current offers and promotions on our website. The online booking system will automatically apply any applicable discounts for the selected route, allowing you to choose the best option from those available.

To take advantage of resident rates, simply book your ticket by calling our call centre +39 0565 960130. However, you cannot benefit from resident rates if you book your ticket online via our website.

If you’re traveling with a group of at least 20 adults, you can request a quote tailored for your group, regardless of whether you have a vehicle. Please fill out the form in the designated section on our website, indicating your desired route, group size, travel dates, and any vehicles. Our team will get back to you with the best rate for your group journey.

If you wish to change or cancel your booked trip, please contact our call center at +39 0565 960130, and they will assist you through the necessary steps.

The refund amount is determined by the shipping company's terms and conditions and the cancellation insurance policy you may have purchased. If you have this policy, you could receive up to 100% of the fare, provided the reasons for cancellation are valid in the eyes of the insurer. Even if you don’t have the policy, please reach out to our Call Centre to check your eligibility for a refund. Cancellation requests must be sent via email or fax.

When booking your ticket, you can opt for cancellation insurance, which allows you to obtain a refund if you need to cancel your trip for valid reasons recognized by the insurance company. Acceptable reasons include health issues, holiday cancellations, or damage to your transportation means that prevents you from reaching the departure port. In case of cancellation, please send your refund request via email and contact our call center for assistance throughout the process.

We advise arriving at the embarkation port within the timeframe specified by the shipping company. Typically, it is recommended to be at the port one to two hours prior to boarding, depending on your itinerary and whether you have a vehicle. Late arrivals may lead to losing your boarding rights and a refund of the ticket price.

Generally, the ticket you purchase is only valid for the journey you booked. Some routes may allow travel on any journey scheduled for the same day. If you need to modify your booking, please contact our call center for assistance.

If you opt for a “deck passage” ticket, you won’t have an assigned seat, but you'll have access to the ferry's common areas, like the bar or outside benches. Conversely, you can choose “armchair” accommodation when booking, which offers a comfortable, assigned seat in dedicated lounges equipped with air conditioning.

The “inside cabin” does not have a porthole or window and is located away from the outer decks, while the “outside cabin” is situated on the ship's exterior, enhancing the travel experience.

If you book a cabin, only the passengers included in your reservation will have access to it. It's not possible to reserve a single berth; the entire cabin must be booked. Any unused spaces in the cabin will not be allocated to other passengers.

This depends on the cabin's maximum capacity and the shipping company’s policies. Generally, cabins can accommodate up to four passengers, although some companies might allow additional guests. For further information, please contact our Call Centre at +39 0565 960130.

Each cabin comes equipped with a private toilet and shower for the exclusive use of its occupants. Bed linens and towels are also provided for passenger comfort.

Yes, you need to indicate that your vehicle is LPG or methane powered during the booking process. Simply check the "LPG/Methane Vehicle" box on the booking form. Additionally, when you arrive at the embarkation point, please inform the staff to facilitate your vehicle's boarding.

No, for safety reasons, passengers are not permitted to remain in their vehicles during the crossing. Access to the garages is also restricted throughout the journey

You can remain in your camper van for the duration of the journey by purchasing a Camping On Board ticket. This service is only offered on select routes and may not be available year-round. For more details, please contact our Call Centre at +39 0565 960130.

Typically, only one vehicle can be booked per reservation. To travel with two vehicles, you will need to make two separate bookings for each vehicle and its passengers. Please contact our call center at +39 0565 960130to inquire about the possibility of issuing a single ticket manually.

If you don’t know the license plate of the rented vehicle, you can still complete your booking. Enter "xxxx" in the license plate field to proceed. Once you have the license plate number, you must provide it to include it in your reservation. You can inform our call center or the port staff before boarding, for an additional fee.

Yes, you can still proceed with your reservation by entering "xxxx" in the license plate field. Once you have the actual license plate number, you’ll need to provide it to include it in your booking. You can share the license plate with our call center or directly at the port before boarding, although this may incur an additional fee.

Yes, you may board with a different vehicle than the one specified in your booking. To do this, contact our Call Centre to request an update, as the vehicle's license plate must be changed. If the new vehicle is different in size or weight, the fare category may need to be adjusted, which could incur additional fees. For assistance, please reach out to the Call Centre at +39 0565 960130.

If your vehicle is not on the list, you can select “Car not listed” in the "Vehicle type" section and provide the dimensions of your vehicle to complete the booking.

Yes, any additions that increase your vehicle's size or bulk must be declared during the booking process. You can indicate the presence of roof racks or bike racks and their sizes by checking the relevant box on the booking form. If you have more than one bulky item, select "Vehicle not listed" in the "Vehicle type" field and enter the appropriate dimensions.

No, the dimensions of the motorcycle already account for any luggage, so you do not need to declare it when booking your ticket.

It is advisable to contact our call center for guidance, as there may be specific restrictions on online bookings depending on the company and your destination.

Boarding times are typically provided in the "Ticket" email and in the terms and conditions of each ferry company. Passengers without vehicles should arrive at least 30 minutes before departure, while those traveling with a vehicle should arrive at least 2 hours in advance.

Passengers requiring assistance should inform the crew upon arrival at the port. Park with hazard lights on in the embarkation area and notify the crew of the situation for appropriate support.

Yes, accessible cabins are available. To book one, please contact our call center for assistance, as these cabins cannot be booked online.

Generally, children aged 3 and older are charged for tickets, but this may vary by ferry company. Many ferries provide play areas to make the journey enjoyable for younger passengers.

No, infants do not receive assigned seats. For comfort, it’s recommended to book a cabin if traveling with a baby.

Minors under 14 must be accompanied by an adult. Those aged 14 and above can travel alone but require written consent from a parent or legal guardian.

Pregnant women can travel, but those in their sixth month or later must present a medical certificate confirming they are fit for sea travel, issued at least 7 days prior to departure. The captain retains the right to deny boarding if deemed necessary.

During your journey, your mobile phone connection may not function properly, depending on your distance from the coast, as the signal can be weak or completely absent in open waters. You can activate phone services that provide coverage while at sea. Many ferry companies offer Wi-Fi on board, although there may be a charge for its use in some cases. For more information regarding the conditions and fees, please inquire at the reception on board.